Jobs In Lagos: Senior Travel Consultant at Rotawn Energy & Logistics Services Ltd

Jobs In Lagos: Senior Travel Consultant at Rotawn Energy & Logistics Services Ltd

We are thrilled to announce an exciting opportunity for a Senior Travel Consultant to join our dynamic team in Lekki, Lagos. This role is perfect for a detail-oriented professional with a passion for creating exceptional travel experiences and contributing to the success of our company. If you have a knack for designing memorable travel arrangements and thrive in a fast-paced environment, we want to hear from you!

Key Responsibilities

Design Customized Travel Itineraries

As a Senior Travel Consultant, you will design travel arrangements and itineraries tailored to the needs of our VIP clients and important customers. Your expertise in creating bespoke travel plans will ensure unforgettable experiences for our clients.

Conduct Comprehensive Destination Research

Research various destinations, travel options, and cultural nuances to provide clients with up-to-date information on prices, customs, weather conditions, and reviews. Your insights will help clients make informed travel decisions.

Offer Expert Travel Advice

Identify clients’ preferences and recommend suitable travel packages and policies. Provide travelers with essential information and useful travel materials, such as guides, maps, and event programs, to enhance their travel experience.

Coordinate Travel Arrangements

Coordinate and confirm all travel arrangements, including hotel accommodations, car rentals, and flight bookings based on client requests. Ensure all details are meticulously organized for a seamless travel experience.

Manage Vendor Relationships

Maintain relationships with key vendors, track pricing, rebates, and service levels. Your ability to manage these relationships will ensure the best possible deals and services for our clients.

Deliver Engaging Sales Presentations

Create and deliver sales presentations that are consistent with our marketing communications and tailored to the audience. Your presentations will drive interest and bookings for our travel packages.

Collaborate with Sales and Marketing Teams

Work closely with the sales and marketing teams to identify gaps in travel packages and generate innovative ideas to promote our trips throughout the year. Your collaboration will drive business growth and enhance our offerings.

Improve Customer Experience

Communicate customer issues to the operations team and devise strategies to improve the customer experience. Resolve problems and complaints efficiently, ensuring client satisfaction.

Pursue Business Growth Opportunities

Identify and pursue opportunities for business growth, such as partnerships or new initiatives. Your proactive approach will help expand our reach and take advantage of market opportunities.

Promote Travel Packages

Use promotional techniques and prepare materials to sell itinerary tour packages. Your creativity and marketing skills will attract more clients and boost sales.

Engage with the Community

Handle community engagement on all our social media channels. Your interactions will foster a strong online presence and build a loyal customer base.

Resolve Unforeseen Issues

Handle unforeseen problems and complaints, determining eligibility for refunds when necessary. Your problem-solving skills will maintain client trust and satisfaction.

Contribute to Strategic Planning

Provide operations information and recommendations to strategic plans and reviews. Implement production, productivity, quality, and customer service standards. Complete audits and identify trends to support the company’s strategic goals.

Train and Supervise Junior Consultants

Train and supervise junior travel consultants, ensuring they are equipped with the skills and knowledge to satisfy clients’ travel needs. Your mentorship will develop a competent and effective team.

Stay Updated with Industry Trends

Attend conferences, seminars, talks, and marketing events to stay updated with the latest tourism trends. Your continuous learning will keep our offerings relevant and competitive.

Additional Duties

Perform any other duties as assigned by your line manager, General Manager, or Director(s). Your flexibility and willingness to take on new challenges will contribute to the overall success of our team.

How to Apply

Interested and qualified candidates should send their CV to recruitment@rotawn.com, using the position title as the subject of the email. We look forward to welcoming a dedicated professional to our team who is eager to make a significant impact on our clients’ travel experiences.

This exciting opportunity is perfect for those with a passion for travel and a commitment to delivering exceptional service. Join us in making unforgettable travel experiences a reality for our clients!

Deadline: Not Specified

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